These terms and conditions are a working draft and should be reviewed by a qualified legal adviser before publication. Additional clauses covering online sales, the Consumer Contracts Regulations 2013, and distance selling will be required before the e-commerce functionality goes live.
About us
West End Bed Company Limited is a company registered in England and Wales under company number 08426920. Our VAT registration number is 158969049. Our registered office is at 215 Upper Richmond Rd West, East Sheen, London SW14 8QT.
We sell premium beds, mattresses, headboards, and bedding from our London showrooms and through our website at westendbedcompany.com. We stock carefully selected brands including Hypnos, Marshall & Stewart, Relyon, and Treca Paris. Marshall & Stewart beds are manufactured by us in our own workshop.
How to purchase
You may purchase from us in two ways:
- In our showrooms: Following a personal consultation with one of our sleep experts, you can place your order in-store. A deposit or full payment will be taken at the time of purchase.
- Online: Through our website at westendbedcompany.com. Online orders are subject to the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, which provide additional protections for distance purchases.
In both cases, a contract is formed between you and West End Bed Company Limited once we have confirmed acceptance of your order.
Pricing
All prices displayed on our website and in our showrooms include VAT at the current rate. Delivery charges, where applicable, are shown separately before you confirm your order.
We take care to ensure that all prices are accurate. However, we reserve the right to correct any pricing errors. If we discover an error in the price of an item you have ordered, we will contact you as soon as possible and offer you the option to proceed at the correct price or cancel your order for a full refund.
Prices are subject to change without notice, but changes will not affect orders that have already been confirmed and accepted by us.
Online orders
When you place an order through our website, you will receive an automated order confirmation by email. This confirms that we have received your order but does not constitute acceptance. We will review your order and send a separate acceptance email once it has been processed.
We reserve the right to refuse or cancel any order for any reason, including but not limited to: product unavailability, pricing errors, suspected fraudulent activity, or inability to verify payment information. If we cancel your order, you will receive a full refund of any amount already paid.
Your right to cancel (distance sales)
For orders placed online, you have a 14-day cooling-off period under the Consumer Contracts Regulations 2013. This period begins the day after you receive your goods. During this time, you may cancel your order for any reason and receive a full refund, provided the goods are returned in their original condition.
To exercise your right to cancel, you must inform us in writing by email or post. We will provide a model cancellation form with your order confirmation.
Please note that the right to cancel does not apply to bespoke or made-to-order products (see below).
Bespoke and made-to-order products
Many of our products are manufactured to your specific requirements. This includes beds and mattresses made to non-standard sizes, items with custom fabric selections, and Marshall & Stewart products built to order in our workshop.
Because these items are created specifically for you, the 14-day cooling-off period under the Consumer Contracts Regulations 2013 does not apply. Once production has commenced on a bespoke or made-to-order item, cancellation is not possible unless we agree otherwise at our discretion.
We will always make it clear at the point of purchase whether an item is bespoke or made-to-order, and will confirm that you understand the cancellation limitations before we proceed.
Lead times
Estimated lead times will be confirmed at the point of purchase. Lead times vary depending on the product, brand, and specification. Bespoke and made-to-order items typically require 4 to 8 weeks, though this can vary.
We will keep you informed of progress. If a delay occurs beyond the estimated lead time, we will contact you proactively to provide an updated delivery date. If the delay is significant and you wish to cancel, we will discuss your options with you.
Storage
If your order is ready for delivery but you are not yet able to receive it, we are happy to store your purchase free of charge for up to three months from the date it becomes available.
After three months, a storage charge may apply. We will contact you before any charges are incurred to discuss arrangements.
Delivery
We offer a white-glove delivery service throughout mainland UK, available Monday to Friday. Our delivery service includes:
- Carrying your new bed or mattress to the room of your choice
- Full assembly of bed frames and divans
- Removal of all packaging materials
- Collection and recycling of your old bed or mattress (if arranged in advance)
Our delivery team will make a courtesy call on the morning of delivery to confirm an approximate arrival time. Someone over the age of 18 must be present to accept delivery.
In the unlikely event that your delivery is delayed beyond the confirmed date, we can offer a loan bed to ensure you are not left without. Please ask us about this at the time of purchase.
Delivery charges vary by location and will be confirmed at checkout or at the point of purchase in our showrooms. Delivery to central London addresses is typically included in the price.
Returns and refunds
Online purchases
For standard (non-bespoke) items purchased online, you may return your purchase within 14 days of delivery under the Consumer Contracts Regulations 2013. The item must be unused, in its original condition, and in its original packaging where possible. You are responsible for the cost of returning the goods unless they are faulty or not as described.
Refunds will be processed within 14 days of receiving the returned goods, using the same payment method as the original transaction.
In-store purchases
For items purchased in our showrooms, returns and exchanges are offered at our discretion. We are not legally required to accept returns for in-store purchases unless the goods are faulty, not as described, or not fit for purpose. However, we want you to be happy with your purchase and will always try to find a fair solution.
Faulty goods
Your statutory rights under the Consumer Rights Act 2015 are not affected by these terms. If you receive goods that are faulty, not as described, or not fit for purpose, you are entitled to a repair, replacement, or refund regardless of how or where you purchased them.
Condition of returned goods
To be eligible for a refund, returned items must be in a condition that allows them to be resold. This means they should be clean, undamaged, free from stains or odours, and with all labels and tags intact. We reserve the right to reduce the refund amount if goods show signs of use beyond what is necessary to inspect them.
Liability
We maintain full commercial insurance covering our products and services. Our liability for any claim arising from the sale or delivery of goods is limited to the purchase price of the items in question.
Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
Governing law
These terms and conditions are governed by and construed in accordance with the laws of England and Wales. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact us
If you have any questions about these terms, or wish to discuss your order, please contact us:
- Email: enquiries@westendbedcompany.com
- Post: West End Bed Company Limited, 215 Upper Richmond Rd West, East Sheen, London SW14 8QT
- Phone: 020 7384 2020
Last updated: May 2026